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Terms & Conditions

Our aim is to provide an Unbeatable Personalised Service to each customer ensuring that they get the right product at the best price, with the highest quality of service. Our staff are very friendly and are on hand to deal with any request given. Our extensive range of products will never fail to cater for any of your needs. The customer is always right, and honesty is in our name and we will not be beaten on price, quality or service! The products we are supplying are produced for the UK market, and all British Standards (BS) are met where necessary. We purchase direct from the manufactures or distributors and do not entertain any goods of a counterfeit nature! We are aware of the nature of these products and their availability in the market, and you are assured that when dealing with us, you and your business are in genuine and safe hands!

 
 
Availability
 
We aim to keep our catalogue and website as up to date as possible and cannot guarantee that any particular product will be available at all times. We maintain high levels of stock to ensure customer demands are met, and all offers are available whilst stocks last!
 
 
Delivery
 
Deliveries will be made during working hours (8.30am to 5.30pm). We do not offer a Saturday delivery and are unable to deliver on Bank Holidays.
 
Upon delivery, our couriers will require a signature. There will be no refund available for any unsigned for deliveries, therefore if you wish to have the order left unsigned for, neither Dhiman Ent LTD nor the courier will assume any liability. We only offer delivery to addresses in the UK mainland.
 
 
Returns and Order Cancellations
 
If you wish to return unwanted goods, you must notify us by phone first and then in writing within the three (3) day cancellation
period. The return will be made at your own cost. The goods must be returned to us in the same condition as they were supplied
to you, otherwise you will be liable to pay for those goods. Claims for damaged or missing goods on orders must be made within
three (3) working days of receipt. This does not affect your statutory rights.
 
 
Privacy Policy
 
In order for Dhiman Ent LTD to process your order we collect personal data relating to you, including names, addresses, email
addresses and telephone numbers. We only use this data to process your order and payment and do not pass on these details to
any third parties. Each of the companies that we use in order to fulfil your order, process your payment and deliver your goods only receive the information that they require to carry out the function that we ask them to perform on our behalf. They will not use your personal information for any other purposes. When you provide us with your email address for us to process an order, it will automatically be stored in our customer database and may be used to inform you of promotions and events that we feel may be of interest to our customers. We reserve the right to update and revise this privacy policy regularly and at any time. We advise you to check regularly to ensure you are familiar with any changes we may have made.
 
 
minimum order value
 
Our minimum order value for delivery is 1500.00 pounds. If the amount is less than this, then a delivery charge of 35.00 will be
applied. Delivery is usually achieved within 48hrs from placing the order.
 
However, if you are coming to collect goods, then the minimum spend is 300 pounds.
 
 
Price
 
Prices are available on request. For volume buyers, discounts will be applied if and where possible.
 
Prices may vary from when they were quoted, due to price increases, exchange rates and transport costs, but we will do our best
to inform you of such changes if and when they occur.
 
 
Payment
 
Our payment terms are pro-forma or COD. Credit may be given but cannot be guaranteed.
 
 
Copyright
 
GSD is copyright and trademark of Dhiman Enterprises Ltd.

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